If you need personal assistance or have a question that is not addressed in this support system, please contact our customer service team by email at help@bellymotionsonline.com.

• What are the minimum hardware requirements to use the Belly Motions®?
• What software is required to view and access the course content modules/lessons?
• What are the supported web browsers for Belly Motions®?
• How do I log out from my course?
• I can't view the modules/lessons! What do I do?

What are the minimum hardware requirements to use the Belly Motions®?[Back to top]

• Windows 2000/XP/Vista or Mac OS 10.3 or higher
• Pentium class CPU or better with 256MB of RAM (512 MB recommended)
• 5GB hard drive or larger
• xDSL or cable modem is highly recommended
• Speakers
• Internet service provider
• Email account

What software is required to view and access the course content modules/lessons? [Back to top]

• Adobe Flash Player (version 9 and up) [Download Player]
• Adobe Acrobat Reader [Download Reader]

What are the supported web browsers for Belly Motions®? [Back to top]

• Internet Explorer 6.0 or higher
• Firefox 2.0 or higher
• Google Chrome 4.0 or higher
• Safari 2.0 or higher

How do I log out from my course? [Back to top]

To log out of your course, you can either close your browser window or click the Log Out link located at the top-right corner of the course page.

I can't view the modules/lessons! What do I do? [Back to top]

There are two main issues that may hinder your computer's ability to view the course content.

1. You may need to update your Adobe Flash Player to the latest version. Please click here click on Download Now
2. You may need to clear your web browser's cache, which will significantly improve the speed and performance of your browser as well as stop it from loading out-of-date web pages or images. If you are experiencing difficulty viewing pages, click one of the links below to learn how to clear your browser's cache.

Clearing Cache on Microsoft ® Internet Explorer 6.0

1. From the Tools menu, select Internet Options.
2. Make sure you are in the General tab.
3. Click OK.
4. Click Delete Cookies (make sure that little box is checked).
5. Click OK.
6. Click Close.

Clearing Cache on Microsoft ® Internet Explorer 7.0

1. From the Tools menu, select Internet Options.
2. Make sure you are in the General tab.
3. Under Browsing History, click the Delete button.
4. Click Delete All (in the Temporary Internet Files section).
5. Click OK.

Clearing Cache on Firefox 2.0 / 3.0

1. From the Tools menu, select Options.
2. Click the Privacy icon.
3. Click Clear Now in the Private Data area.
4. Click OK.
5. Exit and re-launch the browser.

Clearing Cache on Netscape Communicator / Navigator 9.0

1. From the Tools menu, select Options.
2. Click Privacy.
3. Under the Private Data section, click Clear Now.
4. Check the Cache box and Clear Private Data Now.
5. Click OK.
6. Close and reopen your browser.

Clearing Cache on Chrome 4.0 / 5.0

1. Click the wrench icon on the browser toolbar.
2. Select Tools.
3. Select Clear browsing data.
4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
5. Use the "Clear data from this period" menu to select the amount of data that you want to delete.
6. Click Clear browsing data.

Macintosh Browsers

Clearing Cache on Safari 2.0 / 3.0

1. From the Safari menu, select Empty Cache.
2. When the pop-up window opens, click Empty.

Clearing Cache on Firefox 2.0 / 3.0

1. From the Tools menu, select Clear Private Data.
2. Check the Cache checkbox only.
3. Click Clear Private Data Now.

Clearing Cache on Chrome 4.0 / 5.0

1. Go to the menu bar at the top of your screen and select Chrome
2. Select Clear Browsing Data to open the Clear Browsing Data dialog window.
3. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
4. Use the "Clear data from this period" menu to select the amount of data that you want to delete.
5. Click Clear browsing data.

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